Helping a client access gmail on her Samsung Jet phone

Today has been quite frustrating trying to enable a client to access Gmail on her new Samsung Jet phone. Loads of web searching, producing lots of useful (or not-so-useful) ideas.

At last, a link led me to a page on Samsung’s own site
where you can complete the settings online and then have them downloaded to the phone. And we can now create a message too. Hooray!

Oops, spoke too soon. The message is stuck in Outbox, despite using various combinations of what should be the correct  SMTP settings. Frustrating… Aha, deleting previous attempts at setting up email profiles seems to have done the trick.

So, success at last: using the Samsung website to send settings to the phone seems nearly to work
(although you need to change a few settings manually – see below),
providing you only have one email profile,
and – somewhat bizarrely – that you access Gmail through the Games menu
(rather than the more intuitive Google widget accessed from the front page).

Summary of Gmail email settings needed for Samsung Jet phone

Use SSL: Yes
Port: 995
SMTP Server:
SMTP Port: 587
Secure connection: TLS
Incoming Server: POP3
POP3 Server:
POP3 Port: 995
APOP login: [unchecked/not ticked]
Secure connection: SSL
My address:     your original isp address ( or
User Name:     your Gmail username (excluding ‘’ or ‘’)
Password:     your Gmail password
SMTP authorisation: [checked/ticked]
User name and Password [same as Googlemail or Gmail]